--- title: How to Resend Personnel Invitation description: Learn how to resend a Personnel invitation in Cerely for Active or Invited users who need access details or a new invitation email. --- [Skip to content](https://help.cerely.com/how-to-resend-personnel-invitation#main-content) ![Cerely Logo\_Landscape-4C](https://help.cerely.com/hs-fs/hubfs/Images/Cerely%20Logo_Landscape-4C.png?width=160&height=41&name=Cerely%20Logo_Landscape-4C.png) Open main navigation Close main navigation - [Contact us](https://cerely.com/contact/) [Contact us](https://cerely.com/contact/?hsLang=en-au) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.cerely.com/?hsLang=en-au) 2. [Personnel Management](https://help.cerely.com/personnel-management?hsLang=en-au) # How to Resend Personnel Invitation ## This guide explains how to resend a Personnel invitation in Cerely for users who require access details again, including Active Personnel who have forgotten their password or Invited Personnel who have lost their original invitation email. The **Resend Invitation** function allows administrators to resend an account invitation to Personnel who have either: - **Active Status:** The Personnel has already accepted their invitation but has forgotten their password and requires access again. - **Invited Status:** The Personnel was previously sent an invitation but has lost or cannot locate the original email. This guide explains how to locate the Personnel record and resend the invitation email. Steps to Resend a Personnel Invitation ### **1. Navigate to Personnel** After logging into your Cerely account: 1. From the main navigation menu, click on **Personnel**. ![](https://help.cerely.com/hs-fs/hubfs/image-png-Jul-17-2026-12-24-46-3555-AM.png?width=670&height=298&name=image-png-Jul-17-2026-12-24-46-3555-AM.png) ### **2. Locate the Personnel Record** Personnel can have different statuses depending on their account setup: - **Active:** The Personnel has already accepted their invitation and created their account. - **Invited:** The Personnel has been sent an invitation but has not completed their account setup. - **Pending:** The Personnel has been added to Cerely but has not yet been invited. By default, the Personnel screen displays **Active Personnel**. ![](https://help.cerely.com/hs-fs/hubfs/image-png-Jul-17-2026-12-26-14-8109-AM.png?width=670&height=298&name=image-png-Jul-17-2026-12-26-14-8109-AM.png) ### **3. Filter Personnel by Status** If the Personnel is not displayed: 1. Click the **Filter** button. 2. From the Status dropdown options, select the Personnel status you need to view: - **Pending** - **Invited** 3. Once the status has been selected, the Personnel matching that status will be displayed. ![](https://help.cerely.com/hs-fs/hubfs/image-png-Jul-17-2026-12-27-28-4888-AM.png?width=670&height=298&name=image-png-Jul-17-2026-12-27-28-4888-AM.png) ### **4. Search for Personnel (Optional)** If there are a large number of Personnel records displayed based on the status selected: 1. Click into the **Search** field located to the left of the Filter button. 2. Enter the Personnel name. 3. The list will automatically filter to display matching results based on teh status selected. ![](https://help.cerely.com/hs-fs/hubfs/image-png-Jul-17-2026-12-28-20-5015-AM.png?width=670&height=298&name=image-png-Jul-17-2026-12-28-20-5015-AM.png) ### **5. Select Personnel to Resend the Invitation** You can resend invitations to one or multiple Personnel at the same time. 1. Select the checkbox next to the Personnel record(s) requiring an invitation. 2. Multiple Personnel can be selected if invitations need to be resent in bulk. ![](https://help.cerely.com/hs-fs/hubfs/image-png-Jul-17-2026-12-30-11-7511-AM.png?width=670&height=299&name=image-png-Jul-17-2026-12-30-11-7511-AM.png) ### **6. Resend the Invitation** Once the Personnel have been selected: - Click the **Action** button. **Note:** - If one Personnel record is selected, the button will display as **Action**. - If multiple Personnel records are selected, the button will display as **Bulk Action**. - From the dropdown menu, select: - - **Resend Invite** for Personnel who have previously received an invitation. ![](https://help.cerely.com/hs-fs/hubfs/image-png-Jul-17-2026-12-33-27-6119-AM.png?width=670&height=298&name=image-png-Jul-17-2026-12-33-27-6119-AM.png) ### **7. Confirm Sending the Invitation** After selecting the invite option: 1. The system will display a confirmation popup titled: **"Resend Email Invite"** 2. Review the confirmation. 3. Click **Resend** button. ![](https://help.cerely.com/hs-fs/hubfs/image-png-Jul-17-2026-12-34-16-6893-AM.png?width=670&height=298&name=image-png-Jul-17-2026-12-34-16-6893-AM.png) ### **8. Invitation Sent** Once confirmed: - The popup will close automatically. - Cerely will send the Personnel an invitation email. - The email will include: - Instructions to access Cerely. - Their username. - Password setup or login instructions. - [System Setup](https://help.cerely.com/system-setup?hsLang=en-au#main-content) - [Personal Settings](https://help.cerely.com/system-setup?hsLang=en-au#personal-settings) - [Users & Permissions](https://help.cerely.com/system-setup?hsLang=en-au#users-permissions) - [Organisation Settings](https://help.cerely.com/system-setup?hsLang=en-au#organisation-settings) - [Configuration System](https://help.cerely.com/system-setup?hsLang=en-au#configuration-system) - [Reports Setup](https://help.cerely.com/system-setup?hsLang=en-au#reports-setup) - [Client Management](https://help.cerely.com/client-management?hsLang=en-au) - [Site Management](https://help.cerely.com/site-management?hsLang=en-au) - [Contacts](https://help.cerely.com/contacts?hsLang=en-au) - [Personnel Management](https://help.cerely.com/personnel-management?hsLang=en-au) - [Task Manager](https://help.cerely.com/task-manager?hsLang=en-au) - [Rostering](https://help.cerely.com/rostering?hsLang=en-au) - [Accounts](https://help.cerely.com/accounts?hsLang=en-au#main-content) - [Xero](https://help.cerely.com/accounts?hsLang=en-au#xero) - [MYOB](https://help.cerely.com/accounts?hsLang=en-au#myob) - [Troubleshooting & FAQ's](https://help.cerely.com/troubleshooting-faqs?hsLang=en-au) - [Cerely Personnel Mobile App](https://help.cerely.com/cerely-personnel-mobile-app?hsLang=en-au) [![](https://help.cerely.com/hs-fs/hubfs/Images/Cerely%20Logo_Landscape-4C-1.png?width=125&height=32&name=Cerely%20Logo_Landscape-4C-1.png)](http://cerely.com?hsLang=en-au)