--- title: Cerely Employee Mobile App – Frequently Asked Questions description: Cerely Employee Mobile App – Frequently Asked Questions --- [Skip to content](https://help.cerely.com/cerely-employee-mobile-app-frequently-asked-questions#main-content) ![Cerely Logo\_Landscape-4C](https://help.cerely.com/hs-fs/hubfs/Images/Cerely%20Logo_Landscape-4C.png?width=160&height=41&name=Cerely%20Logo_Landscape-4C.png) Open main navigation Close main navigation - [Contact us](https://cerely.com/contact/) [Contact us](https://cerely.com/contact/?hsLang=en-au) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.cerely.com/?hsLang=en-au) 2. [Cerely Personnel Mobile App](https://help.cerely.com/cerely-personnel-mobile-app?hsLang=en-au) # Cerely Employee Mobile App – Frequently Asked Questions ### **What is Cerely?** Cerely is our new workforce management mobile app. You’ll use this app to view and manage your **shifts**, **rosters**, **timesheets**, write **incident reports**, and **scan checkpoints**. ### **How do I get the Cerely app?** You will receive an **email invitation** from Cerely to activate your account. Once received: 1. Follow the link to **activate your account** 2. Download the **Cerely** app to your mobile phone [Click here for step-by-step instructions on activating your account](https://help.cerely.com/how-to-activate-my-profile-in-cerely?hsLang=en-au) & [how to download the Cerely App](https://help.cerely.com/how-to-download-the-cerely-app?hsLang=en-au) ### **I can’t log in to the Cerely app** You must **activate your account** before logging in. If you haven’t received your activation email: - Check your **Spam or Junk Mail** folders - Or contact our office directly: **(Insert Contact Number)** [Click here to change your password](https://help.cerely.com/how-to-change-your-password-in-cerely?hsLang=en-au) [Click here to reset your password](https://help.cerely.com/how-to-reset-your-forgotten-password-in-cerely?hsLang=en-au) ### **How do I get my roster or new shifts?** - You’ll receive an **app notification** when rosters are published - New shifts may be offered directly via **call or SMS** - Available shifts will also appear in the **Cerely app** Please check your **messages** and **app notifications** frequently for shift updates [Click here for step-by-step instructions](https://help.cerely.com/how-to-turn-on-cerely-notifications?hsLang=en-au) ### **I forgot my password** Use your **registered email address** to reset your password directly in the app [Click here for step-by-step instructions](https://help.cerely.com/how-to-reset-your-forgotten-password-in-cerely?hsLang=en-au) ### **What if I don’t want the shift that is offered?** - Open the shift offer in the Cerely app and select **‘Reject’** - The Operations team will be notified automatically [Click here for step-by-step instructions](https://help.cerely.com/how-to-view-accept-or-reject-new-shifts-in-cerely?hsLang=en-au) ### **I’m sick or unavailable to work** Please contact us immediately via **phone or SMS**: **(Insert Number)** You **cannot** cancel a rostered shift through the app ### **How do I view my full roster?** Use the **Roster** button in the Cerely app to view your complete roster and shift details [Click here for step-by-step instructions](https://help.cerely.com/how-to-view-accept-or-reject-new-shifts-in-cerely?hsLang=en-au) ### **I can’t see any notifications from Cerely** Ensure **notifications** are enabled in your mobile phone’s **Settings** [Click here for step-by-step instructions](https://help.cerely.com/how-to-turn-on-cerely-notifications?hsLang=en-au) ### **My availability has changed** - You must give **at least 2 weeks' notice** to change your availability - If you cannot attend an upcoming shift, contact Operations immediately - You can use the Cerely app to update your availability **2 weeks in advance** [Click here for step-by-step instructions](https://help.cerely.com/how-to-activate-my-profile-in-cerely-0?hsLang=en-au) ### **My personal information has changed** You can update details such as: - Phone number - Email - Postal address - Emergency contact [Click here for step-by-step instructions](https://help.cerely.com/how-to-activate-my-profile-in-cerely-0-0?hsLang=en-au) For any other changes, please contact the Operations team directly ### **How do I clock in or out of my shift?** Use the **Time Clock** button in the Cerely app once you arrive onsite [Click here for step-by-step instructions](https://help.cerely.com/how-to-clock-in-and-out-using-the-cerely-app?hsLang=en-au) ### **How do I view more information about my shifts?** Tap the **Roster** button and select your shift to view: - Site details - Shift time - Uniform requirements [Click here for step-by-step instructions](https://help.cerely.com/how-to-view-accept-or-reject-new-shifts-in-cerely?hsLang=en-au) ### **How do I submit my timesheets?** Use the **Timesheets** button in the Cerely app to review and submit your hours [Click here for step-by-step instructions](https://help.cerely.com/how-to-edit-or-update-your-timesheet-in-cerely?hsLang=en-au) ### **How do I create an incident report for my shift?** Tap the **‘+’** button on the shift screen in the Cerely app to create and submit a report [Click here for step-by-step instructions](https://help.cerely.com/how-to-activate-my-profile-in-cerely-0-1?hsLang=en-au) - [System Setup](https://help.cerely.com/system-setup?hsLang=en-au#main-content) - [Personal Settings](https://help.cerely.com/system-setup?hsLang=en-au#personal-settings) - [Users & Permissions](https://help.cerely.com/system-setup?hsLang=en-au#users-permissions) - [Organisation Settings](https://help.cerely.com/system-setup?hsLang=en-au#organisation-settings) - [Configuration System](https://help.cerely.com/system-setup?hsLang=en-au#configuration-system) - [Reports Setup](https://help.cerely.com/system-setup?hsLang=en-au#reports-setup) - [Client Management](https://help.cerely.com/client-management?hsLang=en-au) - [Site Management](https://help.cerely.com/site-management?hsLang=en-au) - [Contacts](https://help.cerely.com/contacts?hsLang=en-au) - [Personnel Management](https://help.cerely.com/personnel-management?hsLang=en-au) - [Task Manager](https://help.cerely.com/task-manager?hsLang=en-au) - [Rostering](https://help.cerely.com/rostering?hsLang=en-au) - [Accounts](https://help.cerely.com/accounts?hsLang=en-au#main-content) - [Xero](https://help.cerely.com/accounts?hsLang=en-au#xero) - [MYOB](https://help.cerely.com/accounts?hsLang=en-au#myob) - [Troubleshooting & FAQ's](https://help.cerely.com/troubleshooting-faqs?hsLang=en-au) - [Cerely Personnel Mobile App](https://help.cerely.com/cerely-personnel-mobile-app?hsLang=en-au) [![](https://help.cerely.com/hs-fs/hubfs/Images/Cerely%20Logo_Landscape-4C-1.png?width=125&height=32&name=Cerely%20Logo_Landscape-4C-1.png)](http://cerely.com?hsLang=en-au)